Shipping & Handling

Shipping

Regular Items 

All orders will ship within 1-2 business days after your order is processed. You will be notified by email or phone number provided at check out. In the rare case that one or more items in your order became temporarily out of stock, we will notify you by phone or email and offer options to wait for backorder or change to a similar product. 

If you would like to ensure your order be shipped on the same day, the order must be placed by 2pm EST on a business day, and followed up with a phone call (347-669-4696) to verify availibility. We will do our best to accommodate your needs.

Custom made or imprint items 

This includes: Doctoral Hoods (unless in stock colors specified on product page), Master Hoods (unless in stock colors), Custom Stoles, Diploma, etc. with Imprint Selected. 

Custom made or imprint items which ship in 5-10 business days (1-2 weeks) after the order is processed and all artwork and styles are confirmed. After your order is shipped, it will take another 1-7 business days for delivery, depending on your location and shipping method selected. In general, it's safe to say your customized product will be delivered in 20 days after order and style confirmation.

Business Days 

Business days are Monday-Friday. We do not ship on Saturday, Sunday, or Federal holidays and they are in general also not counted in transit time. 

Carrier Delays

If your order is lost or delayed by UPS or USPS, we will help start the carrier's investigation to help locate your order. Because of the uncertainties of the investigation results, we will not issue a refund unless the investigation has no result in 14 days or the investigation is completed. We are not responsible for delays due to weather, carrier mishandling, or incorrect address provided

Refused Delivery and Returned Package
A customer who refuses an order at the time of delivery, or provided an undeliverable address will be responsible for the shipping cost as well the return cost. If a misdelivery or returned package falls into the carrier's responsibility, we will assist you to open an investigation and send you a new package.
International Shipping
Customers outside U.S. may be responsible for local import and/or sales taxes and fees. We cannot advise the exact amount as it could vary in each country, province, and city. It is recommended to research on the possible additional cost of tax before placing the order. 

For any special requests, please contact a sales representative at 718-369-4530.

Below is a map of transit time if UPS Ground was chosen as your shipping type.
Please make sure you add the processing time listed on every product to the transit days below.