Shipping & Handling
All orders will ship within 1-2 business days after your order is processed. You will be notified by email or phone number provided at check out. In the rare case that one or more items in your order became temporarily out of stock, we will notify you by phone or email and offer options to wait for backorder or change to a similar product.
If you would like to ensure your order be shipped on the same day, the order must be placed by 2pm EST on a business day, and followed up with a phone call (347-669-4696) to verify availibility. We will do our best to accommodate your needs.
Custom made or imprint items
Custom made or imprint items which ship in 5-10 business days (1-2 weeks) after the order is processed and all artwork and styles are confirmed. After your order is shipped, it will take another 1-7 business days for delivery, depending on your location and shipping method selected. In general, it's safe to say your customized product will be delivered in 20 days after order and style confirmation.
Business days are Monday-Friday. We do not ship on Saturday, Sunday, or Federal holidays and they are in general also not counted in transit time.
If your order is lost or delayed by UPS or USPS, we will help start the carrier's investigation to help locate your order. Because of the uncertainties of the investigation results, we will not issue a refund unless the investigation has no result in 14 days or the investigation is completed. We are not responsible for delays due to weather, carrier mishandling, or incorrect address provided.
Refused Delivery and Returned Package