Customer Reviews

Based on 137 reviews
83%
(114)
7%
(10)
3%
(4)
4%
(5)
3%
(4)
Fit: Perfect Fit
5 Star

Good service

Wrong color purple too light cant use it

Wrong color cant use it too light..you said for me to wait for a return slip mailed to me never got it still waiting please send it .

Hi Gwen, From our record a return label was emailed to you on Feb 14 after you called us. Perhaps it went into your spam folder? We have sent to you in an email again. Please let us know if you received it and if you have any questions about the return. Thank you!
Fit: Perfect Fit
I love the gown and Tam !!!!

Perfect perfect perfect !!!!!! Honestly, great quality !!!! And fast shipping. Customer service was so patient with me with all my questions !!! I def, reccomend them for your graduate needs.

Fit: Perfect Fit
Doctors hood

Super nice quality....

Fit: Perfect Fit

Very satisfied

Matte Navy Graduation Cap and Tassel

Fit: Runs Small
One size good for some but not for all

These are nice caps, but they are for a smaller head. Some of the girls really liked how these fit. The top is smaller by 1/2" than others we had, so they feel less floppy and stay on better. We had to have a larger size available for other graduates.

The customer service was aweresome! I will come back there.

Fit: Perfect Fit

Matte Royal Cap, Gown and Tassel

Fit: Runs Small

gowns are a little on short side from past years when I purchased but this company is making it right with both(ordered 2 for 2 seniors) and they sent return labels and are sending us the next size so they are longer. the gowns hitting right at knee and just did not look right for their heights. Caps and tassels are perfect and I know gowns will be perfect when get the next size longer.

this looks great and will do a nice job for my girl.

Fit: Perfect Fit
Great product

Arrived fast and good quality

D
DOCTORATE HOOD
D.J.D.G.
Fit: Perfect Fit

Receive the hood! Superb product and service. Thanks!

Fit: Perfect Fit

fantastic and the gowns are great i love them
the church body
thanks so much ms april

Fit: Perfect Fit
Great Fit

I would recommend to my friends and family

Fit: Perfect Fit
Fantastic customer service, high quality gown

When my selected gown was out of stock, a customer support representative, Kelly, contacted me promptly and offered to have a custom gown created to my measurements and shipped before my graduation at no additional cost. She was in touch regularly with status updates and was friendly and helpful. The gown was a perfect fit. One tiny issue was that it didn't come with a zipper, which I didn't expect, so I had to visit a tailor to have one added. But overall I was very pleased and would gladly use Cap and Gown Direct again!

Great transaction--delivered quickly

It looks good--I will try it out this spring.

EXTREMELY BAD

As of today and this minute of writing, my order has not been delivered. It's difficult to get hold of the seller to the point that I'm going to report this seller to the Better Business Bureau.

Hello Francis,

Per your email to us, I'm glad you finally received the package on Feb 1. I've also refunded you the shipping cost you paid as a token of apology.

I apologize for the lack of communication about your package status after we spoke over the phone. After you informed us about not receiving your package on time on Jan 23, I inquired the delivery partner about the delay and according to their investigation, the package we sent was damaged and could not be delivered. We sent a new package as replacement on Jan 30, and I'm sorry you were not notified about this package as of Jan 31.

Again, my sincere apology for the poor shopping experience, which is not a good example of our service. If there's anything else I could do, please do not hesitate to let us know.

Fit: Perfect Fit

Great customer service

Fit: Perfect Fit

Matte Royal Cap, Gown and Tassel

Fit: Perfect Fit
Good

Excellent

Maroon Tassel

Fit: Perfect Fit
Great fabric, great color and great fit

Purchased 2 cap and gown sets for my 6'1" twin sons. Ordered the 6 foot-6"2" size and they fit my boys perfect! The fabric is nice, not stiff at all and drapes very nicely. We ordered the shiny royal blue and the color is exactly what was expected.

Fit: Perfect Fit
Total satisfaction

I really like my gown and look forward to wearing it.