Returns
How do I return an item?
- Per return package under 2lb: $8.00
- Per return package over 2lb: $10.00
Whether you choose to use a label provided by us, or use your own shipping service for the return, the returned item(s) must be received in 30 days after order delivery for a full refund.
I don't want to use the online return label, can I send my order back myself?
Yes, you can return eligible items with any trackable services. For a timely refund and identification of your return package, please include the packing slip in your package and email us your return tracking number when it's on the way.
Do I need to pay for the shipping to send it back?
Yes, unless the product arrived damaged, defected or later than promised, you will be responsible for mailing the item back using a trackable service. We also offer the option to provide a shipping label at a discounted rate starting at $8.
Can I exchange a different color/size? Will there be an extra cost?
I received a defected/damaged product. Do I still need to pay shipping to send it back?
What items are not eligible for return? Can I return a customized product?
Understandably, customized products such as a custom degree hoods, customized Stoles, V-stocks or Diploma Cases can only be refunded or returned if we are responsible for the manufacturing error or quality issue. In the case that your customized product is defected, please contact us describing the issue, and we will help you replace or refund the item.
What if my return package got lost by UPS/USPS/FedEx?
If you have any questions regarding our return policy, please email us at info@capandgowndirect.com or call 347-669-4696.
What our customers say!
My 2020 college graduate son unexpectedly got a chance to participate in his rescheduled graduation ceremony with only 3 business day’s notice. Called Cap and Gown Direct for size guidance and shipping options. Person who helped me was terrific - so sweet and knowledgeable. Gown and 2020 tassel (huge thanks for providing this option!) arrived the next day. I was amazed at the quality. Not at all what I expected! Thought it would be cheap nylon but it is nice, heavy polyester. Size looks perfect. I cannot say enough good things about this experience…their product and, most importantly, customer service are exceptional. Thank you for the rescue!
I love my Regalia. Great quality and great customer service.
Thanks April and Cap and Gown Direct!
I was very satisfied and I already recommended you to a friend. The friend even made purchases.
Looks great and did a wonderful job with a custom logo. A nice touch to my upcoming Halloween costume.
I am very satisfied. I let a friend who is completing his doctorate studies exam my doctoral set received. He remarked that the quality was excellent with such a wonderful price.
A + great customer service responded quickly to my question, fast shipment, very nice product. Perfect fit!
This stole is silk and vibrant gold. The students loved them so much.
The graduation gown is extremely heavy very well made, perfect sewing, perfect gold trim. Runs a bit wide for a thin girl but length was good. Very impressed over all.
Perfect fit! Good quality!
Thank you so much for the Gown. It was nice and something that I wanted.
What a beautiful robe!!! The cap and gown is even more beautiful in person. The quality was impressive and even more so was their customer service. My son graduated from medical school and somehow his order was lost from his school. I contacted this company sent them a photo of what it should look like and with the limited time we had. They shipped it almost immediately. They worked with us in our timeframe for which I am extremely grateful! I also saved some money which after a kid in medical school that was an added bonus. HIGHLY RECOMMEND this company.
I am very satisfied and just as I wanted. Thank you for your kind service.
Nice fabric, presses well, seems durable, size was accurate
It’s good quality, just what I needed I recommend. It was for a good price too!
The official Ph.D. regalia of University of Hawai'i (and most universities) runs around $1000 so I settled with a plan black PhD gown and the Hawai'i hood (which was more affordable), but I have always wanted something more regal. When my old gown got discolored, I searched around and found Cap and Gown Direct. The cost was so incredibly affordable and the gown looked pretty amazing online, so I decided to take a chance on it. I was incredibly impressed when it arrived by the quality of the gown, the sewing, the fit, the materials, and the details. The green is not a perfect match to the UH green in the hood, but it is close enough. I've got three doctoral students graduating in August and I'm really looking forward to escorting them in this beautiful regalia. And, it arrived really quickly.
Need More Information?
Feel free to reach out to us with any additional questions!