How do I return an item?
We stand behind the quality of our products. If you are unhappy with your order you can request a refund or exchange within 3 business days of delivery.
We will accept ONLY unopened, unused items for return. A return confirmation must be received via e-mail or telephone to validate your return.
Custom items are not-refundable. (This includes: Custom Hoods, Custom Stoles, Custom Diplomas, Custom Diploma Covers, and Custom Gowns)
All refunds will be provided with a choice of credit to the credit card used at the time of purchase or credit on capandgowndirect.com within (7) business days upon receipt and inspection of the returned merchandise to the following address:
140 58th Street, Unit 3F
BROOKLYN, NY 11220, USA
There will be a 15% re-stocking charge for all returned merchandise.
Shipping charges will not be refunded.
If you have any questions regarding our return policy please call our customer service department at 718-369-4530.