How do I return an item?
We stand behind the quality of our products. If you are unhappy with your order you can request a refund or exchange within 3 business days of delivery.
All non-expedited (ground orders) will ship within 3 business days after your order is processed. Expedited orders must be followed up with a phone call to verify same day processing and shipment. This excludes orders with custom made items which ship 1-2 weeks after the order is processed. After your order is shipped, it can take 1-7 business days for you to receive it depending on your location and shipping method selected (Please see our Shipping section for package delivery timeline). Orders placed after 4 PM Eastern Time will not be processed until the following business day. Any customer who refuses an order at time of delivery will be responsible for the fee of the package being shipped back to us.
Business days are Monday-Friday. We do not ship on Saturday, Sunday, or holidays and they are not included in transit time. We are not responsible for delays due to weather or incorrect address. Your order may be shipped through FedEx or USPS Priority Mail. Please contact a sales representative if you have any questions or for any special requests.
We will accept ONLY unopened, unused items for return. A return confirmation must be received via e-mail or telephone to validate your return.
Custom items are not-refundable. (This includes: Custom Hoods, Custom Stoles, Custom Diplomas, Custom Diploma Covers, and Custom Gowns). All refunds will be provided with a choice of credit to the credit card used at the time of purchase or credit on capandgowndirect.com within (7) business days upon receipt and inspection of the returned merchandise to the following address:
140 58th Street, Unit 3F
BROOKLYN, NY 11220, USA
There will be a 15% re-stocking charge for all returned merchandise.
Shipping charges will not be refunded.
If you have any questions regarding our return policy please call our customer service department at 718-369-4530.