We stand behind the quality of our products and gladly accept returns for unworn, unwashed product in the origianl condition. For any possible reason, you can send one or more items back to us for a full refund (except shipping cost) within 3 days of order delivery.
How do I return an item?
Simply email or call us at your earliest convenience mentioning your order number or name on the shipping address. We will accept ONLY unused, unwashed, and resellable items for return. Please make sure there is no stain, odor, nor iron/steam mark is on the returned item.
A return confirmation must be received via e-mail or telephone to validate your return. We will send you instructions.
Do I need to pay for the shipping to send it back?
Yes, unless the product arrived damaged, defected or later than promised, you will be responsible for mailing the item back using a trackable service. We also offer the option to provide a shipping label at an affordable rate starting at $5.
What if I changed my mind?
If you placed an order by accident, no longer need the product, or simply did not like the product, you can return or exchange within 3 business days of delivery.
If you changed your mind after 3 business days but before 30 calendar days past the order delivery date, you are still able to return or exchange, but up to 15% restocking fee may occur.
Can I exchange a different color/size? Will there be an extra cost?
For customers in the Continental U.S., Alaska, and Hawaii*:
Yes, you can exchange for a different color or size as long as the product is of the same style. For example, you can exchange a shiny white cap and gown for a shiny royal blue cap and gown.
We do offer to send an exchange package to you at our cost, so you just need to pay for shipping back the return.
However, if you need your replacement ASAP, we recommend placing a new order, so we can send the new item to you without waiting for the return to arrive. We will refund you for the old order including the shipping paid, after we receive the return.
If the product you exchange is priced differently, you may need to pay for the negative price difference or you may be able receive a refund for the postive price difference.
I received a defected/damaged product. Do I need to pay shipping to send it back?
For item arrived with defect or damaged, we will provide you with a paid return label or let you know that no return is needed. Please email or call as soon as you find out about the product damage or defect, and let us know if you'd like a refund or replacement.
What if my return package got lost by UPS/USPS/FedEx?
We recommend you keep a copy of the tracking number and receipt, and contact the carrier to get your money back for the postage paid. In the rare occasion that a return package is lost in transit, we may grant you a full refund or exchange regardless, if proper documents and tracking details were shown that you tried returning the products.
If you have any questions regarding our return policy, please call 347-669-4696.