Olive Green Doctoral Hood

Orders will ship from our Seattle, WA warehouse within 1-2 business days after your order is processed. Orders placed after hours EST (5:00 pm) will be process the next business day.

Please take into account: If you choose express shipping, it is still 1-2 business days processing after your order is placed before it ships. Express shipments are delivered on business days only, no Saturday, Sunday or Holiday deliveries.

You will be notified by email or phone number provided at check out. In the rare case that one or more items in your order became temporarily out of stock, we will notify you by phone or email and offer options to wait for backorder or change to a similar product. 

You can also follow up with a phone call (844-888-4696) to verify availability. We will do our best to accommodate your needs. 

Custom Made Items 

If your order is lost or delayed by UPS or USPS, we will help start the carrier's investigation to help locate your order. Because of the uncertainties of the investigation results, we will not issue a refund unless the investigation has no result in 14 days or the investigation is completed.

We are not responsible for delays due to weather, carrier mishandling, or incorrect address provided. 

Returns

We stand behind the quality of our products and gladly accept returns for unworn, unwashed, non-customized products. For any possible reason, you can request a return for a full refund (except shipping cost) within 15 days of order delivery.