Simply email or call
us at your earliest convenience mentioning your order number OR your name and the shipping address on file. For your convenience, you can request a discounted paid return label for $5/item for under 1lb, $10/item for 1-2/lb, and up to $20/package for larger shipments over 2lb.
Whether you choose to use a label provided by us, or use your own shipping service for the return, the returned item(s) must be received in 30 days after order delivery.
A return confirmation must be received via e-mail to validate your return. We will send you the instructions.
Do I need to pay for the shipping to send it back?
Yes, unless the product arrived damaged, defected or later than promised, you will be responsible for mailing the item back using a trackable service. We also offer the option to provide a shipping label at a discounted rate, starting at $5.
What if I changed my mind?
If you placed an order by accident, no longer need the product, or simply did not like the product, you can return or exchange within 7 days of delivery for a full refund.
If you changed your mind after 7 days, but before 30 calendar days past the order delivery date, you are still able to return or exchange, but up to 10% restocking fee may occur.
Can I exchange a different color/size? Will there be an extra cost?
For customers in the Continental U.S., Alaska, and Hawaii*:
Yes, you can exchange for a different color or size as long as the product is of the same style. For example, you can exchange a shiny white cap and gown for a shiny royal blue cap and gown.
We do offer to send an exchange package to you at our cost, so you just need to pay for shipping back the return.
However, if you need your replacement ASAP, we recommend placing a new order, so we can send the new item to you without waiting for the return to arrive. We will refund you for the old order including the shipping paid, after we receive the return.
If the product you exchange is priced differently, you may need to pay for the negative price difference or you may be able receive a refund for the postive price difference.
I received a defected/damaged product. Do I need to pay shipping to send it back?
For item arrived with defect or damaged, we will provide you with a paid return label or let you know that no return is needed. Please email
or call as soon as you find out about the product damage or defect, and let us know if you'd like a refund or replacement.
Can I return a customized product?
Understandably, customized products such as a customized stole, degree hood, or diploma cases can only be refunded or returned when we are responsible for the manufacturing error or quality issue. In the case that your customized product is defected, please contact us describing the issue, and we will help you replace or refund the item.
What if my return package got lost by UPS/USPS/FedEx?
If you plan to purchase, or have purchased your own shipping label for your return, we recommend you keep a copy of the tracking number and receipt. In the rare occasion that a return package is lost in transit, you will be able to contact the carrier to get your money back for the postage paid.
We may grant you a full refund or exchange regardless, if proper documents such as your receipt and tracking details were shown that you did try returning the products to our location.
If you have any questions regarding our return policy, please call 347-669-4696.