Customer Reviews
When my selected gown was out of stock, a customer support representative, Kelly, contacted me promptly and offered to have a custom gown created to my measurements and shipped before my graduation at no additional cost. She was in touch regularly with status updates and was friendly and helpful. The gown was a perfect fit. One tiny issue was that it didn't come with a zipper, which I didn't expect, so I had to visit a tailor to have one added. But overall I was very pleased and would gladly use Cap and Gown Direct again!
Buyer's beware that the Deluxe Master's Gown is quite large--the length is fine, but it is quite wide in the shoulders and through the body. The folks at Cap and Gown were kind enough to respond to my request for a refund and the amount. It would help to know that if you're smaller, you need to order a custom gown.
Hi Jennifer, I'm sorry the gown you received was too large. I see that we have gotten in contact with you through email and provided a free return label and a full refund upon receiving the return. If you'd like to provide your measurement for a custom gown for future uses, please let us know.
Nice! Fast Delivery! Great Fit
If you’re considering purchasing from this company, I STRONGLY suggest lying to them about your graduation date. Do it. Tell them it’s earlier than it actually is. I ordered three weeks in advance knowing this item was backordered, just as noted on the site. I told them my honest graduation date, and they stupidly set it as the “deliver by” date. Lo and behold, my gown was delivered ON my graduation day……AFTER all my ceremonies had ended. Had to wear the cheap crap the school provided instead, I was so angry. What a waste of almost $80 after tax+shipping to buy this and not even get to wear it for my big day! If a customer gives you their honest graduation date, set the delivery date AT LEAST a day before.
As for the quality of the gown itself, the construction is sturdy and heavy, but also a little hot to wear. Some extra thread dangling about here and there, but not undoing the stitching. The sleeves are extra long which adds a premium look and feel, and the shoulders are also a little padded to retain shape. Good quality overall and especially for the price but be warned, this company did NOT deliver on time.
Hi Erik,, I'm very sorry the gown did not arrive on time and appreciate your feedback. Given the missed promise, we are happy to either give you a partial refund of the shipping paid, or we can provide a free return label for you to return it and get the full refund. I sincerely apologize for the inconvenience. Please let me know your thoughts.
Pricey and runs small.