As of Today, We are operating at limited capacity
At Cap and Gown Direct, we are committed to continue fulfilling our promises to schools, parents, and students across U.S. and around the world. Even during this challenging time, we want to do our best to help our customers celebrate their milestones of life, at graduation ceremonies or at home.
What we are doing to protect our staff:
- Actively monitoring the situation to take necessary actions that put the health and safety of our employees first
- Cleaning and disinfecting our warehouse facility
- Mandated social distancing & use of protective supplies such as gloves
- Reduced hours to avoid rush-hour transportation for employees who cannot work remotely
- Rotating schedule for employees who can work from home
- Temporarily not allowing pick up orders or non-essential visitors
For customers whose graduation plans have changed:
We understand graduation plans are interrupted, and many schools are closed and are making necessary accomodations to all customers:
- Contact us now if you need to change your shipping address: Many schools are closed or operating at limited hours. If you need the order to be shipped to a teacher's home address, we will ship to you at no extra charge.
- If you need to split your school order to be sent directly to each student's home address: We will create a school package link for each parent/student. They can submit their home address and submit a shipping payment directly. After every students have submitted their shipping request, we will ship the designated items to the address they submitted, then refund the shipping paid for the original order. The shipping cost is calculated at checkout and generally around $5-$10 for a small order (one cap and tassel or cap and gown).
- Effective until May 1, we are extending return, refund, and cancellation policy to help you avoid losses:
All customers can return non-customized items for a full refund within 15 days of receiving their orders, or cancel the order before the order is shipped.
Customized products (such as custom degree hoods, custom stoles, custom diploma, and custom autograph albums) can be cancelled within 24 hours of order placement (please email us to notify). After 24 hours, the custom product can only be cancelled for a 40% refund of the product plus 100% of the shipping before the item is shipped.
- Check out our FREE guide to organize your VIRTUAL GRADUATION!
4 Simple Steps to Plan Your Online Graduation Ceremony
For immediate assistance, please call (347)669-4696 during customer service hours (Mon-Fri 9am-5pm EST), or email email@example.com at other times.
Shipping Time to Continental U.S.
Standard Shipping: 5-10 business Days (including processing time)
Expedited 1/2/3 Day Shipping: Temprorily unavailable
Custom Items: For Custom Stoles/Diplomas/Autograph books/Other custom items by quote, allow 4-6 weeks to receive your order; Custom Degree Hoods: allow 2-3 weeks to receive your order.
Back-Ordered Items: allow 2-3 weeks to receive your order. Please email us if you need to receive by a certain date.
*Please understand the service status of the shipping carriers (USPS/UPS/FedEx) are subject to change. If delays occur after you placed your order, we will notify you ASAP.
Customer Service Hours
Mon - Friday: 9AM - 5PM EST
Sat - Sun: By email only
Phone: +1 347 669 4696